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các bạn tải miễn phí ebook: English for personal assistants - part 32
Tact and Diplomacy 155
A rule of thumb is to use your common sense. If you are communicating with people
from a different culture, observe their behaviour and then decide how assertive you
need to be.
Tact and Diplomacy
Tact and diplomacy are closely interlinked both with dealing with difficult people and
with being assertive. The English language lends itself to being tactful and diplomatic
and speakers of English are generally far less direct than speakers of other languages
e.g., speakers of German. How do we do this? We achieve this through not only our
tone of voice but also through our choice of language. Here are some ways in which
we make our utterances more diplomatic.
Making language more diplomatic
1. Use would, could or might to make what you say more tentative:
That is too long a delay – That would be too long a delay
That does not meet our specifications – That might not meet our specifications
You must visit our London office – You could visit our London office
2. Questions rather than statements make your views less dogmatic:
It’s a good idea to check with head office – Is it a good idea to check with head office
first? first?
The risk involved in this is far too serious – Would the risk be too serious?
He’s not the right person for the job – Is he the right person f
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Tact and Diplomacy 155
A rule of thumb is to use your common sense. If you are communicating with people
from a different culture, observe their behaviour and then decide how assertive you
need to be.
Tact and Diplomacy
Tact and diplomacy are closely interlinked both with dealing with difficult people and
with being assertive. The English language lends itself to being tactful and diplomatic
and speakers of English are generally far less direct than speakers of other languages
e.g., speakers of German. How do we do this? We achieve this through not only our
tone of voice but also through our choice of language. Here are some ways in which
we make our utterances more diplomatic.
Making language more diplomatic
1. Use would, could or might to make what you say more tentative:
That is too long a delay – That would be too long a delay
That does not meet our specifications – That might not meet our specifications
You must visit our London office – You could visit our London office
2. Questions rather than statements make your views less dogmatic:
It’s a good idea to check with head office – Is it a good idea to check with head office
first? first?
The risk involved in this is far too serious – Would the risk be too serious?
He’s not the right person for the job – Is he the right person f
các bạn download về để xem đầy đủ nhé
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