các bạn tải miễn phí ebook: English for personal assistants - part 45
220 Dealing with difficult people KEY
(22) in/at hand, don’t go along (23) with their negative viewpoints – ask others what
their opinions are and try to reach consensus. (24) In this way, you will take the wind
29 out of the sniper’s sails.
Task 4
The loose cannon
(1) The loose cannon is very unpredictable, liable to explode for (2) – no good reason,
and very embarrassing to be around – they thrive on throwing tantrums much like
(3) a toddler who freaks out when they are forbidden to do something. Once they’ve
gone ballistic, give them time to regain control of themselves but if this doesn’t seem
to be happening, then stop them any way you can – even if it means shouting “Stop!”
You need to show them that you take their concerns seriously but, (4) – first and
foremost, you need to bring (5) the temperature down for (6) the sake of (7) the whole
group. If you can and you think it might help, have some one-on-one time with (8) the
loose cannon and try to find out what sets them off.
The ‘yes-to-everything’
The ‘yes-to-everything’ needs to be liked – they always try to please everyone and
offend no one. So they say “yes” to anything and everything but have absolutely no
intention of following through. Or they’ll say “yes” to so many things that they’d have
to work (9) – 24/7 to get everything done. One way of dealing with them is to let them
know you value them and to listen
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220 Dealing with difficult people KEY
(22) in/at hand, don’t go along (23) with their negative viewpoints – ask others what
their opinions are and try to reach consensus. (24) In this way, you will take the wind
29 out of the sniper’s sails.
Task 4
The loose cannon
(1) The loose cannon is very unpredictable, liable to explode for (2) – no good reason,
and very embarrassing to be around – they thrive on throwing tantrums much like
(3) a toddler who freaks out when they are forbidden to do something. Once they’ve
gone ballistic, give them time to regain control of themselves but if this doesn’t seem
to be happening, then stop them any way you can – even if it means shouting “Stop!”
You need to show them that you take their concerns seriously but, (4) – first and
foremost, you need to bring (5) the temperature down for (6) the sake of (7) the whole
group. If you can and you think it might help, have some one-on-one time with (8) the
loose cannon and try to find out what sets them off.
The ‘yes-to-everything’
The ‘yes-to-everything’ needs to be liked – they always try to please everyone and
offend no one. So they say “yes” to anything and everything but have absolutely no
intention of following through. Or they’ll say “yes” to so many things that they’d have
to work (9) – 24/7 to get everything done. One way of dealing with them is to let them
know you value them and to listen
các bạn download về để xem đầy đủ nhé
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¨°
(Sống tốt mỗi ngày) °