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các bạn tải miễn phí ebook: English for personal assistants - part 24
Saying ‘no’ more firmly 115
Task 2
Match these ways of saying ‘no’ to the types 1 – 5 above. There may be more than one
answer for some of the expressions.
a. No can do right now, but what about Tuesday?
b. That’s not possible today. It’s my day to get the monthly stats out.
c. No, no thank you.
d. No, it’s not my scene.
No, really, it’s not my scene.
e. I can see it would be helpful to crosscheck with someone, but I can’t put this report
aside right now.
Saying ‘no’ politely is not usually a problem among colleagues especially if you can
say it face-to-face because friendly body language can go a long way to softening any
refusal. However, when dealing with clients and other business contacts over the
phone, the phrases and tone of the voice used have to meet the norms of the listener’s
culture. Generally, a low voice, the use of words linked together, and a measured pace
rather than a high staccato voice are well-received.
Saying ‘no’ more firmly
Imagine this scenario:
Beate: The representatives from Wilson & Co have decided to drop by on their way to
the airport this afternoon. They just want to go through the latest draft of the
proposal with Jorge and me. Could you just get some cakes or something like
that for 6 people when you’re out on your lunch break?
Background: This is not the first time Be
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![Sống đẹp mỗi ngày](https://lh4.ggpht.com/-AJiFvZimI1M/UkPUS3sad4I/AAAAAAADLSU/sU1ErI0jEOA/s400/602931_721294297885052_1607898833_n%%5255B1%%5255D.jpg)
Saying ‘no’ more firmly 115
Task 2
Match these ways of saying ‘no’ to the types 1 – 5 above. There may be more than one
answer for some of the expressions.
a. No can do right now, but what about Tuesday?
b. That’s not possible today. It’s my day to get the monthly stats out.
c. No, no thank you.
d. No, it’s not my scene.
No, really, it’s not my scene.
e. I can see it would be helpful to crosscheck with someone, but I can’t put this report
aside right now.
Saying ‘no’ politely is not usually a problem among colleagues especially if you can
say it face-to-face because friendly body language can go a long way to softening any
refusal. However, when dealing with clients and other business contacts over the
phone, the phrases and tone of the voice used have to meet the norms of the listener’s
culture. Generally, a low voice, the use of words linked together, and a measured pace
rather than a high staccato voice are well-received.
Saying ‘no’ more firmly
Imagine this scenario:
Beate: The representatives from Wilson & Co have decided to drop by on their way to
the airport this afternoon. They just want to go through the latest draft of the
proposal with Jorge and me. Could you just get some cakes or something like
that for 6 people when you’re out on your lunch break?
Background: This is not the first time Be
các bạn download về để xem đầy đủ nhé
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¨°
![Sống đẹp mỗi ngày](https://lh4.ggpht.com/-AJiFvZimI1M/UkPUS3sad4I/AAAAAAADLSU/sU1ErI0jEOA/s400/602931_721294297885052_1607898833_n%%5255B1%%5255D.jpg)